satisfaction

Customer satisfaction with e-business Web sites has reached a new high, according to the University of Michigan's American Customer Satisfaction Index (ACSI) second quarter report out today.

Citizen satisfaction with e-government dipped for a third straight quarter, according to the fourth quarter report of the American Customer Satisfaction Index. (ACSI) Over 100 federal Web sites that were measured fell 0.5 percent to 72.9 on the ACSI's 100-point scale, the lowest score since the second quarter of 2005.

It’s a safe bet that Google’s employees aren’t too happy; Yahoo has, for the first time ever, beaten them in the University of Michigan’s American Customer Satisfaction Index (ACSI) survey.

Customer satisfaction with the e-commerce industry has improved for the second year in a row and is close to an all time high, according to the American Customer Satisfaction Index, released today by the University of Michigan with e-commerce partner ForeSee Results. The e-commerce industry received a score of 80.0 on ACSI’s 100-point scale, almost breaking its previous record in 2003 with a score of 80.8. The e-commerce sector continues to do well in terms of satisfying customers and surpasses the national ACSI aggregate score (74.9) by 7 percent.

IT and help desk customer satisfaction surveys provide information and insight for achieving breakthrough increases in IT and corporate effectiveness.

Last week, I asked the question Where does your sense of accomplishment come from? I'm reminded of this because of a related experience I just had.

There are many ways to measure the effectiveness of web property, especially sites with such broad reaches that their name recognition is almost second nature.

Why bother? Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business.