recipe

Art imitates life, and vice versa, they say. But in the 21st Century, search behavior may be a better mirror. In the weeks leading up to Thanksgiving - the face-stuffinest holiday - and to Black Friday - the shoppinest one - searches are what you might expect: all pumpkin pie and Playstations.

Murdok chats with SugarCRM CEO John Roberts about customer relationship management software, two of the biggest names in open source, and the shockingly simple reason why SugarCRM is wired, Salesforce.com is tired, and Siebel has expired.

What makes a good manager? There are all sorts of definitions about management that attempt to describe what a manager does. Some of my favorites include "getting things done through others," "being paid to make the difficult decisions," and "protecting one's people from the rest of the organization." Yet I believe a better definition might be found in focusing on what a manager does NOT do. For example, a good manager does not solve employees' problems for them, he does not ask his employees to do things he would not do himself, and he does not take credit for their ideas or work.