listening

Rod Boothby, a manager with Ernst & Young, has an awesome post about what he wants from a Web Office, among other things.

Is it me, or is everyone podcasting these days?

Jeff Jarvis and his blog Buzz Machine have created some public relations issues for Dell Inc. From a PR standpoint, Dell did just about everything wrong up until this point. They refused to deal constructively and immediately with the problem and waited until it spiraled dramatically.

Blogging can be bad for you if you let your Technorati profile go to your head. But, it can also be good for you as well - if you really listen to what the feedback is telling you and apply what you learn.

Today's business environment is intrinsically tied together by ongoing information exchanges between two people. This personal communication is most often facilitated by the spoken word. Understanding this information, as it flows within a dialogue between two people is fundamental to improving one's selling effectiveness.

Listening to customers and making sure your website is usable are important to website success. It is much more important, however, to have a website that delivers real value both to the organization and the reader. Going for value can sometimes mean going against customer feedback and usability best practice.

I've always been called a good listener. People I barely know feel comfortable sharing intimate details with me, and I am always honored by that. Most recently though, I have wondered what it is about my listening style that engages people so quickly and effortlessly. I've never thought of myself as being particularly talented in this area, but have grown to accept that I possess some natural skills and some learned ones that facilitate my ability to communicate more effectively with others.

Have you ever had a conversation with a person who wasn't listening to anything you said?