lesson

Raise your hand if you have heard the term "blego."  Ok, that's probably not a good experiment since I can't see you ... but it's an increasingly common word being used to describe the hyperactive egos of many bloggers.

Yahoo has learned a lesson Microsoft picked up during the Windows Live Mail/Hotmail beta, that the less experienced users who make up the brunt of their free email services are hard to innovate for. Yahoo announced late last week it was rolling into the new Yahoo Mail some features it had dropped from the old Mail. The most obvious one: the return of checkboxes.

The Anna Nicole Smith drama is about to go into its third act as a Bahamian court reveals DNA test result showing that Larry Birkhead is the father of Dannielynn. There's a reason I told you that on this e-business site: when it comes to traffic, timing is essential. It's not a cheap trick if you have legitimate reasons for covering something, right? Regardless of the sketchy ethics, part of search marketing and optimization involves following the trends and being able to predict future trends, as related to your subject matter.

In customer service, it’s the little things that matter most. A little eye contact here or a head nod there may seem insignificant, and largely are, but to a customer needing acknowledgment, these things are everything. There is nothing worse than needing help in a store and getting ignored by the very people who are supposed to be there to help.

Social Media and PR 2.0 require a different approach - honesty and tranparency are paramount.

Google is usually on the cutting edge, or at least near it. The company's latest "innovations" are intentionally out of date, though. Google Earth will now feature historical maps dating back as far as the 17th century.

Today's lesson: Once a post goes up, leave it up. Pulling it down can have worse consequences than letting it stand.

This week I learned a very important lesson with RSS. Particularly with FeedBurner.