improving

Kim Krause Berg had a interesting additional thought to my post about eye tracking. Her question, "What happens when your target market gets up on the wrong side of the bed?".

On both ecommerce and shopping comparison sites, users can find products in two different ways: searching and browsing.

There are some features in the System.Data.DataTable class that a lot of developers don't utilize.

Traditional business managers and economic strategists have always had at their disposal a variety of methods for measuring and evaluating the degree of success of business objectives.

Website usability guru Jakob Nielsen published his top 10 weblog design mistakes, and the list plus his commentary are interesting reading.

I just got off the phone with Michael Fortin, one of the top copywriters and conversion experts on the web.

John's a freelance photographer in Ohio who called to tell me of his frustration with the advertising and promotional campaigns he has tried in the last couple of years.

Customers are always a hot topic. But lately the discussions on customer relationships, including retention, satisfaction, and loyalty, have intensified. What is the basis for these discussions, and more importantly, what are leading organizations actually doing to improve customer relationships?