fiction

How much time do you spend on the Internet? Do you have trouble breaking away from games like World of Warcraft? Is your virtual life becoming more important than your real life? If you answered yes you may have an Internet addiction or disorder.

After Conan O'Brian adlibbed a fictional website just to make a joke, the late night talk show host reported back the next night that NBC's legal department contacted him saying the network was required to own it.

W's AOL search records, orangutan dating site, Firefox crop circles, and Microsoft on LSD. Chalk these incongruent pairings up for what makes this week in August 2006, the best online week ever.

In 20 years, we'll be telling our children, to their astonishment, that Google was once a text-only search engine that made a name for itself by being the best at finding stuff on the vast web of (mostly text) information that was the early Internet. "You had to read?" they'll ask. "Oh, yes. Incessantly," we'll answer. "Type, too."

Getting analysts to agree on the potential returns of CRM is nearly impossible. Several reports published in 2003 claimed that the return on investment (ROI) from recent CRM implementations had been dismal, with eight out of 10 projects failing to deliver on ROI promises, and project failure rates typically running between 50% and 70%. Other reports were more optimistic, estimating that about 70% of companies said their CRM initiatives had exceeded original ROI expectations.

Does life duplicate fiction or does fiction duplicate life? Yes, the statement is meant to be backwards.

Staying "available" and "in contact" with your clients is an important part of good Customer Service. But sometimes this can be hard to do as we juggle our personal lives along with our business obligations. Being a Webmistress is nearly a 24-hour-a-day job for me, just about the same as being a parent, except that on the Web, you aren't expected to fix lunches. My clients sometimes need close attention and nurturing during the development of their projects, some need constant attention, and they all need (and deserve) my immediate and total attention if and when something goes wrong.