customer

Sydney, Australia-based web developer Michael Air recounts how his “light bulb” moment about real time search came as he was looking for a new hosting company. Instead of looking on Google, he consulted Twitter about a specific brand. “Ten pages in and 99 percent of comments were saying how bad that hosting company was,” he told Murdok. Twitter, then, becomes a kind of collective representation of the consumer mind and the current consumer mood.

For the first time in three years, overall customer satisfaction with e-commerce has fallen, ending steady growth over the same period, according ForeSee Results’ annual American Customer Satisfaction Index. At the bottom of the customer satisfaction barrel: eTrade, eBay, and Priceline.

A lot of eyes may be fixed on Windows 7, but Microsoft hasn't given up on Vista just yet.  An executive recently spoke out in defense of the operating system, saying that customers' reactions are improving.

Amazon.com has unveiled a "Holiday Customer Review Team" that consists of half a dozen of its most active reviewers.Amazon says the goal of the review team is to "provide fellow Amazon customers with top gift picks for the season as well as helpful tips on cutting costs over the holidays."The reviewers have been given access to some of Amazon's most popular Black Friday deals so they can offer up their opinions on the items with other shoppers.

Customer satisfaction with e-business Web sites has reached a new high, according to the University of Michigan's American Customer Satisfaction Index (ACSI) second quarter report out today.

The problem with being a dominant company comes when one treats customer service as another expense.

Google Apps is something we don't hear about too often; compared to search, it simply doesn't come up.  Google Apps is getting along just fine, though, and a new development involving Taylor Woodrow proves this point.

Let's start with the bad news, and there's kind of a lot of it, before we move on the good news of how to fix it. About three-quarters of online shoppers are unsatisfied with their online shopping experience. The other quarter are, flatly, satisfied, in that even bad pizza is good pizza kind of way. Sort of anticlimactic, isn't it? The good news is there's a lot of opportunity for satisfying customers, even making them very, very happy.