Okay, you may have noticed those Y!Q contextual search tags on the post pages here and on InsideMicrosoft. I was hoping to use Y!Q to let you guys see other posts on Blog News Channel that relate to the one you’re reading.
So far, while I’m mostly pleased with the results on InsideGoogle, the InsideMicrosoft implementation is atrocious, with lots of errors, despite the exact same code (literally, I copied and pasted). So, I e-mailed Yahoo, which is so excited about Y!Q, it is offering 5 grand to whomever designs the best implementation.
I hate autoresponders!
When a customer sends you a support request, an autoresponder says:
* We don’t care
* We’re not listening
* We might get back to you, eventually, or not
* We no longer have an obligation to get back to you, because this covers all our bases
* Don’t wait up
I would prefer waiting two weeks for a response, or even no response at all, to an autoresponder. Autoresponders are worse than under-trained call centers, it just shows a lack of effort.
And don’t think I’m singling out Yahoo. Tons of companies make this stupid, anti-helpful customer-dissatisfying feature all the time. Hey, corporate eggheads: No one likes it!
So, thanks Yahoo, for your insightful response. My call is very important to you? I had no idea! I realize I have a better chance getting help by blogging about it than using your support link, so here I go. If I don’t hear back by Thursday, I’m giving up on your product, which I had such high hopes for. Since Yahoo support isn’t listening, I have to hope Jeremy Zawodny is.
Nathan Weinberg writes the popular InsideGoogle blog, offering the latest news and insights about Google and search engines.
Visit the InsideGoogle blog.
