Talisma announced today the launch of Talisma V6.0 Plus.
This new release features two new components, Talisma Knowledgebase and Talisma Portal. Talisma Knowledgebase is a multi-user knowledge management system designed to increase customer satisfaction and reduce operational costs. Talisma Portal is a scalable, configurable, and secure customer self-service Web portal designed to enable organizations to enhance their customers’ experience by extending Talisma functionality to the Web. By enhancing its current CRM offerings, Talisma demonstrates its ongoing commitment to providing the best and most comprehensive customer interaction management solutions.
The Talisma V6.0 Plus Knowledgebase is a powerful, intelligent, multi-user knowledge management system designed to enhance the creation and sharing of product sheets, FAQs, manuals, and other kinds of company information with prospects, customers, employees, and partners. Functionality such as sophisticated, straightforward article creation and publishing workflow, powerful document management features, extensive Web interface customization, and deep reporting capabilities will allow customers to significantly enhance their current customer relationship management practices. By improving Web self-service, customer service, technical support, IT help desk operations, and document management, the Talisma V6.0 Plus Knowledgebase enables organizations to provide immediate and relevant responses to customer inquiries, improve response consistency, and reduce operational and training costs.
Designed to facilitate customer self-service on Web sites, Talisma V6.0 Plus Portal allows customers to securely access and self-manage their profile, preferences, status of their current requests, interaction case history, communicate via E-mail and chat, and search for answers to their questions via the Talisma Knowledgebase. By enabling and facilitating self-help, Talisma V6.0 Plus Portal reduces companies’ operational support costs by deflecting live phone calls and encouraging low-cost, real-time communication via text chat. At the same time the solution increases customer satisfaction levels as it provides a reliable 24×7 support option. The configurable and customizable interface allows for the delivery of a branded experience that retains the look-and-feel of the customer’s Web site.
“Talisma is committed to providing its customers with the most efficient and cost-effective solutions to better serve their business goals,” said Dan Vetras, President and CEO of Talisma. “These latest extensions of our product line both complement our existing Customer Interaction offerings and further establish Talisma as a leading provider of trusted CRM solutions.”
“With Talisma V6.0 Plus, we will take our best of class customer service to the next level,” said Tom Kelly, Vice President and Chief Marketing Officer, PhotoWorks. “It is imperative for PhotoWorks to offer the best customer service available today, while learning about our customers’ buying experience, as we begin to unveil our next generation of products and services that provide innovative and inspiring ways for people to create, share and preserve their photographic memories.”
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