PeopleSoft today announced that Apex IT, a leading technology consultancy, implemented PeopleSoft Enterprise Customer Relationship Management (CRM) 8.9 Sales in less than six weeks.
Apex IT selected PeopleSoft Enterprise CRM 8.9 to replace its existing Siebel system. As a result of the implementation, Apex IT now has a CRM solution with unmatched usability that provides greater sales visibility across the enterprise.
“Low user adoption was the top reason we replaced our Siebel sales solution,” said Chris Rapp, vice president of Sales and Marketing for Apex IT. “The usability of PeopleSoft CRM 8.9 made it the clear alternative. Equally important to us was the ability to quickly implement the product. PeopleSoft CRM 8.9 Sales exceeded our needs out-of-the-box.”
Apex IT chose to replace its Siebel product with PeopleSoft Enterprise Sales for three primary reasons:
— Greater usability. With low user adoption of its Siebel system, Apex IT chose PeopleSoft Enterprise CRM 8.9 for its industry-leading usability. Featuring role-based launch pages, call reports and streamlined contact management, intuitive navigation and other user-friendly features, PeopleSoft Enterprise CRM 8.9 delivers extensive usability enhancements and industry-leading usage rates.
— Flexibility. With a distributed sales force, a long sales cycle, and multiple opportunities and touch points within individual customer accounts, Apex IT needed a solution that would meet their forecasting and pipeline-management requirements. The flexibility of PeopleSoft Enterprise CRM 8.9 Sales resulted in a perfect fit for the company’s sales model.
— Fast time-to-benefit. The out-of-the-box capabilities of CRM 8.9 Sales enabled the company to shorten its implementation cycle and deploy an Apex IT-configured solution that is easier to use and maintain.
“PeopleSoft CRM continues to win in the market place with its best-in-class usability, functionality, and integration capabilities,” said George Ahn, group vice president and general manager of PeopleSoft CRM. “With PeopleSoft Enterprise CRM 8.9 we deliver an even greater total ownership experience with a 38 percent improvement in usability, 46 percent reduction in clicks required to perform business tasks, and 30 percent faster performance.”
PeopleSoft Enterprise CRM 8.9 Sales began shipping in June with the release of PeopleSoft Enterprise CRM 8.9. New features of the solution include:
— Strategic Account Planning, which enables companies to align their sales strategy with customer needs and corporate objectives.
— PeopleSoft Prescriptive Analytics, an embedded decision engine that triggers alerts and recommended actions at every point of interaction.
— Enhanced integration to PeopleSoft Enterprise Supply Chain Management, Fulfillment, and Financial Management solutions. With PeopleSoft’s pre-built integration, companies can manage orders from lead to cash.
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