There are a lot of elements to online reputation management. Really, depending on how far you want to take it, the elements are basically limitless. Any web property out there that gives people a voice caters to potential reputation smearing.
There have been entire books written about online reputation management, and countless articles, but I just wanted to take the time to point out five things to keep track of that you may not have considered (or maybe you have…if so, good thinking).
What do you watch when monitoring your online reputation? .
1. Google Sidewiki
There is a chance that people are talking about you right on your site, and you don’t have any clue. A while back , a feature for the Google Toolbar (and also for web browsers), which lets people comment on any page on the web. Anyone who is using Sidewiki can see the comments that have been posted or leave their own. Granted, not all comments left will necessarily show up (Google controls this), but you should do yourself a favor and check to see what kind of comments are being left on your site. If you have a lot of pages, it may be hard to get to them all, but you can focus on the ones that you feel are the most important (or bring in the most traffic).
2. Blog Comments
You may be on the look out for blog posts being written about your brand. People are before they buy. They’re looking for reviews and what people have to say about businesses and products.
It doesn’t stop at the blog post, however. Often times, some of the most passionate and/or nasty comments will come in the comments sections of these blog posts. If you need to defend your brand or product out there, don’t overlook what people are saying in the comments themselves.
That’s assuming that the comments are negative, but it can also pay to acknowledge the good comments. Engage with people and show that you care and appreciate the kind words. As Connie Bensen of recently , “You’re never done building you brand.” You should always be listening, work with those who are being negative (when possible), and thank the ones who are being positive.
3. Ex-Employees
Speaking of comments and blog posts, it is often ex-employees who have been let go who can leave the nastiest comments and posts. As Doug Caverly in a SmallBusinessNewz article, firings don’t often lead to warm, fuzzy feelings. Some people can just get , and these people will do what they can to ruin you. You can set up alerts for ex-employees, and this will often help you encounter any negative words they are putting out there. This can be difficult to manage depending on the privacy settings of any social networks they may be sounding off on, but Google Alerts, Twitter search feeds, etc. can potentially catch a great deal of smack talk.
4. Watching What You Tweet
Twitterers say the darndest things. When you see all of the ridiculous stuff people are saying on Twitter, it’s easy to dismiss any discretion (particularly if you like to tie on a buzz and speak your mind as plenty in the industry clearly do). Just think before you tweet. Tweets are automatically set to public unless you change your settings. Once you say something, it’s out there for the world to see, and how close attention do you really pay to your list of followers? Anyone can follow you if you haven’t changed your settings.
Sure, if you slip up and wish to take back something you said, you can always delete your tweet. However, Twitter is largely about real-time communication and what is happening right now. So once it’s been said, there is no telling how many people may have seen it.
Being yourself is one thing. There’s nothing wrong with speaking your mind (even if you do have a buzz). People often put their foot in their mouths in the offline world. The same goes for Twitter. That’s all I’m saying.
5. Photos Posted by Others
Luckily things like photo tagging on Facebook and other sites lets people upload photos of you with your name attached to them. If you’re not ashamed of anything you’ve ever done, than maybe you have nothing to worry about. I would guess that most people cannot say that, however. And it’s funny how cameras are often present at those times that lead to any shame. What may be funny to your college roommate (and perhaps even you still), may not be so appropriate for potential customers and business contacts.
Keep an eye on your Facebook photos (and anywhere else, where they may be popping up). Tell your friends to cut you some slack. Tell them it’s funny, but they may be losing you business. If they’re really your friend, they’ll understand.
Wrapping Up
Clearly, there are many more things to consider within the practice of managing one’s online reputation. A lot of it comes down to how comfortable you are with your professional persona – your brand’s image (in the eyes of the public). Can you think of some potential reputation hazards that may not occur to everybody? .
Related Articles:
>
>
>
>
