In a prestigious turn of events, Uniphore, a global AI-native conversational AI provider for enterprises, has secured the title of “Best Conversational AI Platform” at the 6th annual AI Breakthrough Awards. This leading market intelligence organization honors the most innovative companies and trailblazing technologies in the AI market.
A Pioneering Force in Conversational AI
Uniphore’s cutting-edge X platform is the only solution supporting real-time conversation capture, comprehensive analytics, AI, and automated workflows in multiple languages. Backed by in-house and acquired technologies, the X platform serves as the bedrock for the company’s U applications for contact centers and the newly launched Q for Sales.
Robustly equipped with emotion AI, knowledge AI, low code/no code technology, computer vision, and robotic process automation (RPA), the X platform streamlines customer journeys and empowers sales teams. The focus is to enhance customer experiences and foster effective engagement with current clients and potential leads.
Making Strides in AI Adoption
Umesh Sachdev, Co-Founder, and CEO, Uniphore, expressed the company’s pride in winning the AI Breakthrough’s top award. Uniphore’s unique platform amalgamates Knowledge AI, Generative AI, and Emotion AI, making it the go-to solution for over 725,000 users across 1,500 enterprises worldwide. Uniphore continues to set the benchmark in scaling AI within enterprises.
The AI Breakthrough Awards aims to highlight the most groundbreaking companies and technologies in various AI and machine learning categories. This year saw a record-breaking 3,200 nominations from more than 20 countries.
James Johnson, managing director of AI Breakthrough, highlighted Uniphore’s pioneering role in the conversational AI space. The X platform’s capability to streamline processes and personalize conversations makes Uniphore a standout player.
About Uniphore
Uniphore is a global AI-native conversational AI provider, orchestrating billions of conversations across various industries every day. Uniphore’s comprehensive platform unites conversational AI, computer vision, emotion and tonal analysis, workflow automation, and RPA, reshaping and democratizing customer experiences. In 2023, the company made two significant acquisitions – UK-based Red Box for voice, screen, and metadata capture, and France-based Hexagone for the fusion of voice, text, and computer vision signals.
About AI Breakthrough
AI Breakthrough, part of Tech Breakthrough, is a leading market intelligence and recognition platform dedicated to AI technologies, services, companies, and products. They offer public recognition for AI companies and products in several categories, including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Computer Vision, and more.
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