Salesforce.com’s State-of-the-Art Functionality and High-Touch CRM Success Program Are Also Cited in Decision to Implement Market Leader in on Demand CRM.
Salesforce.com today announced that ReShape has successfully implemented salesforce.com to help drive the next phase of sales growth for its start up business. A customer since April 2004, ReShape chose salesforce.com Professional Edition over Siebel CRM OnDemand for greater customization, a better user experience, state-of-the-art functionality, and salesforce.com’s innovative, high-touch CRM Success Program.
ReShape is one of the 11,100 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of July 31, 2004.
“I joined ReShape from a company that had a substantial investment in Siebel,” said Michael Faust, vice president, worldwide sales, ReShape. “Therefore, I naturally included Siebel’s OnDemand offering on my shortlist of solutions to evaluate. In evaluation, the difference between salesforce.com and Siebel OnDemand was tangible. Salesforce.com was snappier and easier to use. It delivers more customization and a better user experience. In addition, I was confident the salesforce.com team understood our business and will go out of their way to help us achieve CRM success.”
An emerging company in the competitive system-on-a-chip (SoC) design market, ReShape turned to salesforce.com to provide enterprise-class on demand CRM that could be easily customized to meet its business. With salesforce.com, ReShape found that full customization could be performed with a point-and-click interface — all without programming by ReShape. Salesforce.com is also easily integrated with Microsoft Outlook, Intuit QuickBooks and other applications critical to the success of growing businesses like ReShape. In addition, the integrity of ReShape’s customizations and integrations is preserved each time salesforce.com upgrades its service.
Salesforce.com’s unique CRM Success Program provides ReShape with a wide range of free resources on an ongoing basis. Salesforce.com provides ReShape with complementary retraining and support, and completes regular account reviews to assist ReShape in its progression up its individual CRM success “ladder.” ReShape can also access relevant best practices and white papers from salesforce.com to help meet its CRM goals.
“There is a huge value in having CRM online that everyone can tap into in real time, as opposed to bulky, overly-expensive software,” Faust continued. “Salesforce.com goes one better by wrapping that value in a complete package focused on our success. It’s a great experience to work with a company that goes out of its way to understand our business and give us the same level of attention that big companies receive.”
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