Garner Recognized for Significant Achievements in Company and Client Growth; Leadership in Right-Shore Outsourcing Strategy is Foundation for Success.
ClientLogic Corporation announced that CRM Magazine has awarded President and CEO David Garner with its 2004 Influential Leader award. Garner received the prestigious award for his significant achievements in company and client growth, and by leading the industry through a strategic shift in how to approach contact center outsourcing–right-shore outsourcing. Previous winners include top executives at Microsoft, IBM and Salesforce.com. ClientLogic’s Garner is the only customer care outsourcing executive to receive the award.
CRM Magazine’s 2004 Influential Leader award spotlights the executives in CRM who have left an indelible mark on either their industry or their company. Garner has made right-shore outsourcing an integral part of ClientLogic’s strategy for customer satisfaction and company growth that has resulted in resounding customer service success for the BPO provider. In the process, Garner has become a thought-leader in the rapidly-evolving customer care outsourcing market.
“I am extremely honored to be recognized by CRM Magazine,” said Garner. “The customer care outsourcing market has grown considerably over the last 20 years. At ClientLogic, we are dedicated to helping our clients find the ‘right-shore’–the locations that make the most business sense for each client and their customers. By truly understanding a company’s customer care philosophy, goals and objectives, we are able to provide a level of service that succeeds in improving customer retention, reducing costs and positively impacting the overall customer experience.”
CRM Magazine presented ClientLogic with the award on August 31 during DCI’s Customer Relationship Management Conference and Exposition in San Francisco, Calif.
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