Global Technology Consultancy Deploys Hosted CRM Solution to Better Understand Customers and Maximize Account Penetration.
Siebel Systems announced that InFact is anticipating an increase in profitability following its deployment of Siebel CRM OnDemand. InFact, with offices on three continents, is implementing Siebel Systems’ hosted CRM solution to create a single, unified view of its customers worldwide. Using Siebel CRM OnDemand, InFact also expects to reduce the time it takes to close a sales opportunity by 15 percent and reduce sales training and support costs by 18 percent annually.
“By providing one view of the customer, greater visibility into our sales pipeline, and analytic insight into key performance metrics, Siebel CRM OnDemand will transform InFact into a more agile, proactive consultancy, with the tools needed to provide the highest levels of customer service,” said Vish Yadathore, Managing Director, InFact France. “Once our sales and profitability increase as anticipated, Siebel CRM OnDemand will have paid for itself 20 times over.”
InFact’s eBusiness and business intelligence consulting services help customers maximize return on investment, and the company uses its significant experience in on-site and offshore management to provide flexible solutions to its customers. InFact grew rapidly after its founding in 2000 — increasing its breadth of customers; extending its global reach into the U.S., India, and various European countries; and recruiting more than 60 employees. As a result, the company needed to replace the multitude of legacy systems it relied on to manage a growing number of increasingly complex customer relationships. After evaluating a range of competitive solutions, the company chose Siebel CRM OnDemand because it wanted a cost-effective, easy-to-use CRM system that would quickly deliver results. InFact also selected Siebel Systems’ hosted solution because of its rich analytic functionality and Siebel Systems’ extensive experience in providing on premise CRM solutions.
InFact is deploying Siebel CRM OnDemand worldwide to create a single, comprehensive view of the customer across multiple channels and touchpoints. By introducing a standard sales, marketing, and service methodology worldwide, the company will be able to optimize sales performance by efficiently tracking and qualifying every sales opportunity; scheduling and recording account-related activities; identifying top performing accounts; and conducting rigorous analysis of customer interactions by region, industry, and revenue. InFact will also be able to identify new business opportunities within existing accounts, thereby maximizing revenue per customer.
Additionally, InFact will use the powerful analytic tools provided by Siebel CRM OnDemand to better manage and monitor its sales pipeline and improve sales forecasting. The company will use period-based sales forecasts organized by geographic region, vertical market, and revenue source to monitor and plan project staffing, maximizing employee productivity and reducing administrative costs.
InFact is the latest in a growing number of organizations to deploy Siebel CRM OnDemand. Following its European launch in April 2004, Siebel CRM OnDemand is experiencing early adoption in the UK, Italy, Germany, Switzerland, France, The Netherlands, Nordics, Russia, and The Czech Republic. With Siebel CRM OnDemand’s support for English, French, Spanish, Italian, and German languages, European companies can now take advantage of Siebel Systems’ proven CRM capabilities provided by a hosted solution that enables companies to sell to, market to, and serve customers in their native languages. Siebel CRM OnDemand is the industry’s first and only hosted CRM solution designed to work in conjunction with “on premise” Siebel CRM systems. Sharing a common data model with Siebel 7 applications, Siebel CRM OnDemand offers an easy migration path to on premise Siebel CRM systems.
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