Twitter has never claimed to be perfect. In fact, their well-publicized downtime from a couple months back sparked the creators to acknowledge that they had a lot of work to do, to make Twitter the best it could be.
Further showcasing both its imperfections, and its team taking action to correct them, is a recent post on the Twitter blog claiming that they are “turning up the heat on spam.” Twitter has a few new weapons in its arsenal to do just that:
– Suspended Accounts
– Community Powered Alerts, and
– Dedicated Personnel
Twitter launched a new admin tool, which will supposedly make spam more visible to its support team, and help them properly suspend offending accounts. They are also watching Twitterers who block spam accounts, so they can get a better feel where the spam is coming from.
They are even hiring new full-time employees whose jobs will be nothing more than to work with the support team, and eliminate spam from the network. This is a sign that they are indeed taking the spam issue seriously, which should make users happy.
They do say, “As always, fighting spam is a sustained activity. There is no magic wand we can wave or switch we can flip to make it all go away.” You may have to bear with them for a while, but with the new efforts in place, its hard to imagine that they won’t at least put a huge dent in the problem.
